• Rating classes

  • PPP+ - Excellent (90, 100)
  • PPP - Very Good (80, 89)
  • PP+ - Good (60, 79)
  • PP - Satisfactory (50, 59)
  • P+ - Weak (40, 49)
  • P - Poor (20, 39)
  • F - Fallible (1, 19)

Public services and relations with citizens

Filter by:

Territorial distribution of the rating

Rating class ND - Unavailable F - Fallible P - Poor P+ - Weak PP - Satisfactory PP+ - Good PPP - Very Good PPP+ - Excellent ND - Unavailable F - Fallible P - Poor P+ - Weak PP - Satisfactory PP+ - Good PPP - Very Good PPP+ - Excellent ND - Unavailable F - Fallible P - Poor P+ - Weak PP - Satisfactory PP+ - Good PPP - Very Good PPP+ - Excellent
North 0 0 1 0 2 5 1 0
Center 0 0 2 1 0 0 1 0
South 0 0 3 3 2 0 0 0

Distribution of Public Administrations with respect to the rating class

Rating class Number of administrations
ND - Unavailable 0
F - Fallible 0
P - Poor 6
P+ - Weak 4
PP - Satisfactory 4
PP+ - Good 5
PPP - Very Good 2
PPP+ - Excellent 0

Benchmark score

88/100
Average score of the Public Administrations
54/100
Worst score
Molise
24/100

Public Administrations Ranking

Public Administration Score Rating class
Emilia-Romagna 88 6 | PPP - Very Good
Toscana 82 6 | PPP - Very Good
Liguria 78 5 | PP+ - Good
Friuli-Venezia Giulia 77 5 | PP+ - Good
Lombardia 71 5 | PP+ - Good
Piemonte 71 5 | PP+ - Good
Veneto 65 5 | PP+ - Good
P.A. Bolzano 59 4 | PP - Satisfactory
Sicilia 59 4 | PP - Satisfactory
P.A. Trento 56 4 | PP - Satisfactory
Basilicata 50 4 | PP - Satisfactory
Calabria 46 3 | P+ - Weak
Umbria 44 3 | P+ - Weak
Campania 42 3 | P+ - Weak
Abruzzo 41 3 | P+ - Weak
Valle d'Aosta 39 2 | P - Poor
Lazio 37 2 | P - Poor
Marche 37 2 | P - Poor
Puglia 36 2 | P - Poor
Sardegna 35 2 | P - Poor
Molise 24 2 | P - Poor
Download all data
Public Administration
Administrative Capacity Index: score
Chronological trend
Rating class
88/100
PPP - Very Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
2020 111.0 high | High
2021 2.0 high | High
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
2020 1110.0 high | High
2021 2.0 high | High
High
Online services 71.5 10
Year Value Evaluation
2020 10.4 medium | Medium
2021 71.5 high | High
High
Landline high-speed internet access covering 30.2 10
Year Value Evaluation
High
Hospital emigration 5.7 8
Year Value Evaluation
High
Beds in nursing homes (BES) 104.4 8
Year Value Evaluation
High
Integrated home care services 3.5 8
Year Value Evaluation
2020 4.2 high | High
2021 3.5 high | High
High
Accredited private health care centers 3.35 1
Year Value Evaluation
2020 3.16 low | Low
2021 3.35 low | Low
Low
Territorial pharmaceutical expenditure per capita 106.4 8
Year Value Evaluation
2020 10666.14 high | High
2021 106.4 high | High
High
Planning of renewal of disused public RE properties 3.0 6
Year Value Evaluation
2020 5.0 high | High
2021 3.0 high | High
High
Citizens involvement 12.0 6
Year Value Evaluation
2020 7.5 high | High
2021 12.0 high | High
High
FOIA register: accepted requests 94.0 2
Year Value Evaluation
2020 97.14 high | High
2021 94.0 medium | Medium
Medium
FOIA register: average time of reply to requests 28.5 1
Year Value Evaluation
2020 24.05 medium | Medium
2021 28.5 medium | Medium
Medium
82/100
PPP - Very Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
2020 111.0 high | High
2021 2.0 high | High
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
2020 1111.0 high | High
2021 2.0 high | High
High
Online services 15.6 5
Year Value Evaluation
2020 15.6 high | High
2021 15.6 medium | Medium
Medium
Landline high-speed internet access covering 27.0 5
Year Value Evaluation
Medium
Hospital emigration 6.4 8
Year Value Evaluation
High
Beds in nursing homes (BES) 61.3 4
Year Value Evaluation
Medium
Integrated home care services 3.0 4
Year Value Evaluation
2020 3.6 high | High
2021 3.0 medium | Medium
Medium
Accredited private health care centers 1.98 8
Year Value Evaluation
2020 1.31 high | High
2021 1.98 high | High
High
Territorial pharmaceutical expenditure per capita 112.6 8
Year Value Evaluation
2020 11565.44 high | High
2021 112.6 high | High
High
Planning of renewal of disused public RE properties 67.5 6
Year Value Evaluation
2020 25.5 high | High
2021 67.5 high | High
High
Citizens involvement 15.0 6
Year Value Evaluation
2020 12.0 high | High
2021 15.0 high | High
High
FOIA register: accepted requests 95.8 4
Year Value Evaluation
2020 77.78 nd | N.A.
2021 95.8 high | High
High
FOIA register: average time of reply to requests 8.14 4
Year Value Evaluation
2020 21.0 medium | Medium
2021 8.14 high | High
High
78/100
PP+ - Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
2020 111.0 high | High
2021 2.0 high | High
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
2020 1111.0 high | High
2021 2.0 high | High
High
Online services 0.0 5
Year Value Evaluation
2020 8.0 medium | Medium
2021 0.0 medium | Medium
Medium
Landline high-speed internet access covering 46.9 10
Year Value Evaluation
High
Hospital emigration 13.5 4
Year Value Evaluation
Medium
Beds in nursing homes (BES) 113.2 8
Year Value Evaluation
High
Integrated home care services 3.2 4
Year Value Evaluation
2020 3.4 medium | Medium
2021 3.2 medium | Medium
Medium
Accredited private health care centers 2.48 4
Year Value Evaluation
2020 2.45 low | Low
2021 2.48 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 113.9 8
Year Value Evaluation
2020 12364.4 high | High
2021 113.9 high | High
High
Planning of renewal of disused public RE properties 4.5 6
Year Value Evaluation
High
Citizens involvement 1.3 1
Year Value Evaluation
2020 1.2 low | Low
2021 1.3 low | Low
Low
FOIA register: accepted requests 95.7 4
Year Value Evaluation
2020 92.86 high | High
2021 95.7 high | High
High
FOIA register: average time of reply to requests 13.78 4
Year Value Evaluation
2020 13.4 high | High
2021 13.78 high | High
High
77/100
PP+ - Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
High
Online services 19.5 5
Year Value Evaluation
2020 9.0 medium | Medium
2021 19.5 medium | Medium
Medium
Landline high-speed internet access covering 23.5 5
Year Value Evaluation
Medium
Hospital emigration 7.0 8
Year Value Evaluation
High
Beds in nursing homes (BES) 116.8 8
Year Value Evaluation
High
Integrated home care services 3.1 4
Year Value Evaluation
2020 2.7 medium | Medium
2021 3.1 medium | Medium
Medium
Accredited private health care centers 1.75 8
Year Value Evaluation
2020 1.71 high | High
2021 1.75 high | High
High
Territorial pharmaceutical expenditure per capita 125.7 4
Year Value Evaluation
2020 13128.61 medium | Medium
2021 125.7 medium | Medium
Medium
Planning of renewal of disused public RE properties 1.5 3
Year Value Evaluation
Medium
Citizens involvement 4.5 6
Year Value Evaluation
High
FOIA register: accepted requests 94.6 2
Year Value Evaluation
2020 92.86 high | High
2021 94.6 medium | Medium
Medium
FOIA register: average time of reply to requests 17.24 4
Year Value Evaluation
2020 18.43 medium | Medium
2021 17.24 high | High
High
71/100
PP+ - Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 45.5 10
Year Value Evaluation
2020 68.0 high | High
2021 45.5 high | High
High
Landline high-speed internet access covering 32.1 10
Year Value Evaluation
High
Hospital emigration 4.5 8
Year Value Evaluation
High
Beds in nursing homes (BES) 85.4 4
Year Value Evaluation
Medium
Integrated home care services 2.6 4
Year Value Evaluation
2020 3.0 medium | Medium
2021 2.6 medium | Medium
Medium
Accredited private health care centers 2.46 4
Year Value Evaluation
2020 2.4 medium | Medium
2021 2.46 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 140.3 1
Year Value Evaluation
2020 13691.53 medium | Medium
2021 140.3 low | Low
Low
Planning of renewal of disused public RE properties 4.5 6
Year Value Evaluation
High
Citizens involvement 4.5 6
Year Value Evaluation
2020 4.8 medium | Medium
2021 4.5 high | High
High
FOIA register: accepted requests 94.7 4
Year Value Evaluation
2020 88.57 medium | Medium
2021 94.7 high | High
High
FOIA register: average time of reply to requests 18.31 4
Year Value Evaluation
2020 21.91 medium | Medium
2021 18.31 high | High
High
71/100
PP+ - Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
2020 111.0 high | High
2021 2.0 high | High
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
2020 1111.0 high | High
2021 2.0 high | High
High
Online services 19.5 10
Year Value Evaluation
2020 13.0 high | High
2021 19.5 high | High
High
Landline high-speed internet access covering 34.7 10
Year Value Evaluation
High
Hospital emigration 6.7 8
Year Value Evaluation
High
Beds in nursing homes (BES) 115.5 8
Year Value Evaluation
High
Integrated home care services 2.7 4
Year Value Evaluation
2020 3.3 medium | Medium
2021 2.7 medium | Medium
Medium
Accredited private health care centers 3.33 1
Year Value Evaluation
2020 3.19 low | Low
2021 3.33 low | Low
Low
Territorial pharmaceutical expenditure per capita 121.8 4
Year Value Evaluation
2020 12559.93 medium | Medium
2021 121.8 medium | Medium
Medium
Planning of renewal of disused public RE properties 0
Year Value Evaluation
N.A.
Citizens involvement 6.5 6
Year Value Evaluation
2020 2.4 medium | Medium
2021 6.5 high | High
High
FOIA register: accepted requests 0
Year Value Evaluation
N.A.
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
65/100
PP+ - Good

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
2020 111.0 high | High
2021 2.0 high | High
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
2020 1110.0 high | High
2021 2.0 high | High
High
Online services 24.0 5
Year Value Evaluation
2020 20.0 high | High
2021 24.0 medium | Medium
Medium
Landline high-speed internet access covering 21.0 5
Year Value Evaluation
Medium
Hospital emigration 6.2 8
Year Value Evaluation
High
Beds in nursing homes (BES) 91.2 4
Year Value Evaluation
Medium
Integrated home care services 3.9 8
Year Value Evaluation
2020 3.6 high | High
2021 3.9 high | High
High
Accredited private health care centers 3.09 1
Year Value Evaluation
2020 2.94 low | Low
2021 3.09 low | Low
Low
Territorial pharmaceutical expenditure per capita 102.5 8
Year Value Evaluation
2020 10095.76 high | High
2021 102.5 high | High
High
Planning of renewal of disused public RE properties 0
Year Value Evaluation
N.A.
Citizens involvement 3.9 3
Year Value Evaluation
Medium
FOIA register: accepted requests 87.3 2
Year Value Evaluation
Medium
FOIA register: average time of reply to requests 28.63 1
Year Value Evaluation
Medium
59/100
PP - Satisfactory

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 2.0 5
Year Value Evaluation
Medium
Online services 19.5 5
Year Value Evaluation
2020 13.0 high | High
2021 19.5 medium | Medium
Medium
Landline high-speed internet access covering 20.0 5
Year Value Evaluation
Medium
Hospital emigration 4.9 8
Year Value Evaluation
High
Beds in nursing homes (BES) 111.7 8
Year Value Evaluation
High
Integrated home care services 0.2 1
Year Value Evaluation
2020 0.0 nd | N.A.
2021 0.2 low | Low
Low
Accredited private health care centers 2.48 4
Year Value Evaluation
2020 2.41 medium | Medium
2021 2.48 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 90.1 8
Year Value Evaluation
2020 8256.4 high | High
2021 90.1 high | High
High
Planning of renewal of disused public RE properties 1.0 1
Year Value Evaluation
Low
Citizens involvement 1.3 1
Year Value Evaluation
2020 12.0 high | High
2021 1.3 low | Low
Low
FOIA register: accepted requests 78.3 1
Year Value Evaluation
2020 77.78 medium | Medium
2021 78.3 medium | Medium
Medium
FOIA register: average time of reply to requests 22.56 2
Year Value Evaluation
2020 21.22 medium | Medium
2021 22.56 medium | Medium
Medium
59/100
PP - Satisfactory

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 2.0 5
Year Value Evaluation
2020 1110.0 high | High
2021 2.0 medium | Medium
Medium
Online services 0
Year Value Evaluation
N.A.
Landline high-speed internet access covering 29.6 10
Year Value Evaluation
High
Hospital emigration 7.5 8
Year Value Evaluation
High
Beds in nursing homes (BES) 52.8 4
Year Value Evaluation
Medium
Integrated home care services 4.3 8
Year Value Evaluation
2020 3.5 high | High
2021 4.3 high | High
High
Accredited private health care centers 2.76 1
Year Value Evaluation
2020 2.78 low | Low
2021 2.76 low | Low
Low
Territorial pharmaceutical expenditure per capita 134.4 4
Year Value Evaluation
2020 12642.64 medium | Medium
2021 134.4 medium | Medium
Medium
Planning of renewal of disused public RE properties 3.0 6
Year Value Evaluation
High
Citizens involvement 3.9 3
Year Value Evaluation
Medium
FOIA register: accepted requests 0
Year Value Evaluation
N.A.
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
56/100
PP - Satisfactory

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
2020 111.0 medium | Medium
2021 2.0 high | High
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
2020 1011.0 medium | Medium
2021 2.0 high | High
High
Online services 15.6 5
Year Value Evaluation
2020 12.0 high | High
2021 15.6 medium | Medium
Medium
Landline high-speed internet access covering 5.0 1
Year Value Evaluation
Low
Hospital emigration 14.6 1
Year Value Evaluation
Low
Beds in nursing homes (BES) 150.8 8
Year Value Evaluation
High
Integrated home care services 3.1 4
Year Value Evaluation
2020 3.8 high | High
2021 3.1 medium | Medium
Medium
Accredited private health care centers 2.88 1
Year Value Evaluation
2020 2.64 low | Low
2021 2.88 low | Low
Low
Territorial pharmaceutical expenditure per capita 114.1 8
Year Value Evaluation
2020 11002.38 high | High
2021 114.1 high | High
High
Planning of renewal of disused public RE properties 0
Year Value Evaluation
N.A.
Citizens involvement 9.0 6
Year Value Evaluation
2020 3.6 medium | Medium
2021 9.0 high | High
High
FOIA register: accepted requests 90.0 2
Year Value Evaluation
2020 85.98 medium | Medium
2021 90.0 medium | Medium
Medium
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
50/100
PP - Satisfactory

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 1.0 5
Year Value Evaluation
Medium
Efficiency indicator - timing supervision (multivariable) 1.0 5
Year Value Evaluation
2020 1101.0 low | Low
2021 1.0 medium | Medium
Medium
Online services 83.2 5
Year Value Evaluation
2020 6.0 low | Low
2021 83.2 medium | Medium
Medium
Landline high-speed internet access covering 12.6 1
Year Value Evaluation
Low
Hospital emigration 24.7 1
Year Value Evaluation
Low
Beds in nursing homes (BES) 71.8 4
Year Value Evaluation
Medium
Integrated home care services 4.1 8
Year Value Evaluation
2020 1.1 low | Low
2021 4.1 high | High
High
Accredited private health care centers 1.61 8
Year Value Evaluation
2020 1.62 high | High
2021 1.61 high | High
High
Territorial pharmaceutical expenditure per capita 139.1 4
Year Value Evaluation
2020 13651.1 medium | Medium
2021 139.1 medium | Medium
Medium
Planning of renewal of disused public RE properties 1.5 3
Year Value Evaluation
Medium
Citizens involvement 3.9 3
Year Value Evaluation
Medium
FOIA register: accepted requests 78.0 1
Year Value Evaluation
2020 83.33 medium | Medium
2021 78.0 medium | Medium
Medium
FOIA register: average time of reply to requests 18.7 2
Year Value Evaluation
2020 16.16 high | High
2021 18.7 medium | Medium
Medium
46/100
P+ - Weak

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 2.0 10
Year Value Evaluation
High
Online services 14.0 1
Year Value Evaluation
2020 6.0 low | Low
2021 14.0 low | Low
Low
Landline high-speed internet access covering 11.4 1
Year Value Evaluation
Low
Hospital emigration 19.8 1
Year Value Evaluation
Low
Beds in nursing homes (BES) 38.5 1
Year Value Evaluation
Low
Integrated home care services 0.4 1
Year Value Evaluation
2020 1.6 low | Low
2021 0.4 low | Low
Low
Accredited private health care centers 1.85 8
Year Value Evaluation
2020 1.83 high | High
2021 1.85 high | High
High
Territorial pharmaceutical expenditure per capita 152.8 1
Year Value Evaluation
2020 14509.65 low | Low
2021 152.8 low | Low
Low
Planning of renewal of disused public RE properties 1.5 3
Year Value Evaluation
2020 1.5 low | Low
2021 1.5 medium | Medium
Medium
Citizens involvement 1.3 1
Year Value Evaluation
2020 3.0 medium | Medium
2021 1.3 low | Low
Low
FOIA register: accepted requests 100.0 4
Year Value Evaluation
2020 96.3 high | High
2021 100.0 high | High
High
FOIA register: average time of reply to requests 0.0 4
Year Value Evaluation
2020 8.22 high | High
2021 0.0 high | High
High
44/100
P+ - Weak

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 0
Year Value Evaluation
N.A.
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 20.8 10
Year Value Evaluation
2020 15.6 high | High
2021 20.8 high | High
High
Landline high-speed internet access covering 21.7 5
Year Value Evaluation
Medium
Hospital emigration 11.7 4
Year Value Evaluation
Medium
Beds in nursing homes (BES) 65.8 4
Year Value Evaluation
Medium
Integrated home care services 3.0 4
Year Value Evaluation
2020 2.2 medium | Medium
2021 3.0 medium | Medium
Medium
Accredited private health care centers 2.32 4
Year Value Evaluation
2020 2.14 medium | Medium
2021 2.32 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 135.7 4
Year Value Evaluation
2020 13920.91 low | Low
2021 135.7 medium | Medium
Medium
Planning of renewal of disused public RE properties 2.0 3
Year Value Evaluation
Medium
Citizens involvement 1.3 1
Year Value Evaluation
2020 3.6 medium | Medium
2021 1.3 low | Low
Low
FOIA register: accepted requests 100.0 4
Year Value Evaluation
2020 100.0 high | High
2021 100.0 high | High
High
FOIA register: average time of reply to requests 23.79 1
Year Value Evaluation
2020 23.74 medium | Medium
2021 23.79 medium | Medium
Medium
42/100
P+ - Weak

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 1.0 1
Year Value Evaluation
2020 1110.0 medium | Medium
2021 1.0 low | Low
Low
Online services 15.0 1
Year Value Evaluation
2020 9.1 medium | Medium
2021 15.0 low | Low
Low
Landline high-speed internet access covering 40.9 10
Year Value Evaluation
High
Hospital emigration 9.7 4
Year Value Evaluation
Medium
Beds in nursing homes (BES) 18.5 1
Year Value Evaluation
Low
Integrated home care services 2.4 4
Year Value Evaluation
2020 1.9 low | Low
2021 2.4 medium | Medium
Medium
Accredited private health care centers 2.58 1
Year Value Evaluation
2020 2.5 low | Low
2021 2.58 low | Low
Low
Territorial pharmaceutical expenditure per capita 150.6 1
Year Value Evaluation
2020 13538.31 medium | Medium
2021 150.6 low | Low
Low
Planning of renewal of disused public RE properties 4.5 6
Year Value Evaluation
High
Citizens involvement 1.5 3
Year Value Evaluation
2020 3.0 medium | Medium
2021 1.5 medium | Medium
Medium
FOIA register: accepted requests 0
Year Value Evaluation
N.A.
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
41/100
P+ - Weak

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 0
Year Value Evaluation
N.A.
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 18.2 5
Year Value Evaluation
2020 15.6 medium | Medium
2021 18.2 medium | Medium
Medium
Landline high-speed internet access covering 16.4 5
Year Value Evaluation
Medium
Hospital emigration 16.6 1
Year Value Evaluation
Low
Beds in nursing homes (BES) 42.0 1
Year Value Evaluation
Low
Integrated home care services 3.8 8
Year Value Evaluation
2020 3.6 high | High
2021 3.8 high | High
High
Accredited private health care centers 1.0 8
Year Value Evaluation
2020 1.1 high | High
2021 1.0 high | High
High
Territorial pharmaceutical expenditure per capita 147.6 1
Year Value Evaluation
2020 14718.62 low | Low
2021 147.6 low | Low
Low
Planning of renewal of disused public RE properties 1.5 3
Year Value Evaluation
Medium
Citizens involvement 2.6 3
Year Value Evaluation
Medium
FOIA register: accepted requests 94.7 4
Year Value Evaluation
2020 94.23 high | High
2021 94.7 high | High
High
FOIA register: average time of reply to requests 22.81 2
Year Value Evaluation
2020 13.87 high | High
2021 22.81 medium | Medium
Medium
39/100
P - Poor

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 0
Year Value Evaluation
N.A.
Efficiency indicator - timing supervision (multivariable) 1.0 5
Year Value Evaluation
2020 1111.0 high | High
2021 1.0 medium | Medium
Medium
Online services 20.0 5
Year Value Evaluation
2020 14.3 medium | Medium
2021 20.0 medium | Medium
Medium
Landline high-speed internet access covering 10.4 1
Year Value Evaluation
Low
Hospital emigration 15.8 1
Year Value Evaluation
Low
Beds in nursing homes (BES) 114.2 8
Year Value Evaluation
High
Integrated home care services 0.6 1
Year Value Evaluation
2020 0.4 low | Low
2021 0.6 low | Low
Low
Accredited private health care centers 2.24 4
Year Value Evaluation
2020 1.59 high | High
2021 2.24 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 104.6 8
Year Value Evaluation
2020 10499.19 high | High
2021 104.6 high | High
High
Planning of renewal of disused public RE properties 1.0 1
Year Value Evaluation
Low
Citizens involvement 3.0 3
Year Value Evaluation
Medium
FOIA register: accepted requests 66.7 1
Year Value Evaluation
2020 88.89 medium | Medium
2021 66.7 medium | Medium
Medium
FOIA register: average time of reply to requests 27.6 1
Year Value Evaluation
2020 16.22 high | High
2021 27.6 medium | Medium
Medium
37/100
P - Poor

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 0
Year Value Evaluation
N.A.
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 21.0 5
Year Value Evaluation
2020 7.8 low | Low
2021 21.0 medium | Medium
Medium
Landline high-speed internet access covering 47.6 10
Year Value Evaluation
High
Hospital emigration 9.1 4
Year Value Evaluation
Medium
Beds in nursing homes (BES) 42.2 1
Year Value Evaluation
Low
Integrated home care services 1.4 1
Year Value Evaluation
2020 1.8 low | Low
2021 1.4 low | Low
Low
Accredited private health care centers 1.45 8
Year Value Evaluation
2020 1.39 high | High
2021 1.45 high | High
High
Territorial pharmaceutical expenditure per capita 147.3 1
Year Value Evaluation
2020 14199.31 low | Low
2021 147.3 low | Low
Low
Planning of renewal of disused public RE properties 6.0 6
Year Value Evaluation
High
Citizens involvement 1.3 1
Year Value Evaluation
2020 1.5 low | Low
2021 1.3 low | Low
Low
FOIA register: accepted requests 0
Year Value Evaluation
N.A.
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
37/100
P - Poor

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 5
Year Value Evaluation
2020 101.0 low | Low
2021 2.0 medium | Medium
Medium
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 20.8 10
Year Value Evaluation
2020 40.0 high | High
2021 20.8 high | High
High
Landline high-speed internet access covering 9.9 1
Year Value Evaluation
Low
Hospital emigration 13.1 4
Year Value Evaluation
Medium
Beds in nursing homes (BES) 82.3 4
Year Value Evaluation
Medium
Integrated home care services 3.3 4
Year Value Evaluation
2020 2.1 medium | Medium
2021 3.3 medium | Medium
Medium
Accredited private health care centers 2.43 4
Year Value Evaluation
2020 2.15 medium | Medium
2021 2.43 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 136.1 4
Year Value Evaluation
2020 13790.49 low | Low
2021 136.1 medium | Medium
Medium
Planning of renewal of disused public RE properties 0
Year Value Evaluation
N.A.
Citizens involvement 1.3 1
Year Value Evaluation
2020 1.2 low | Low
2021 1.3 low | Low
Low
FOIA register: accepted requests 0
Year Value Evaluation
N.A.
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
36/100
P - Poor

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 2.0 10
Year Value Evaluation
High
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 13.0 1
Year Value Evaluation
2020 128.7 high | High
2021 13.0 low | Low
Low
Landline high-speed internet access covering 24.4 5
Year Value Evaluation
Medium
Hospital emigration 9.0 4
Year Value Evaluation
Medium
Beds in nursing homes (BES) 36.4 1
Year Value Evaluation
Low
Integrated home care services 2.0 1
Year Value Evaluation
2020 3.0 medium | Medium
2021 2.0 low | Low
Low
Accredited private health care centers 2.51 1
Year Value Evaluation
2020 2.33 medium | Medium
2021 2.51 low | Low
Low
Territorial pharmaceutical expenditure per capita 144.8 1
Year Value Evaluation
2020 13881.39 low | Low
2021 144.8 low | Low
Low
Planning of renewal of disused public RE properties 1.5 3
Year Value Evaluation
2020 30.0 high | High
2021 1.5 medium | Medium
Medium
Citizens involvement 12.0 6
Year Value Evaluation
2020 45.0 high | High
2021 12.0 high | High
High
FOIA register: accepted requests 60.0 1
Year Value Evaluation
2020 90.91 medium | Medium
2021 60.0 medium | Medium
Medium
FOIA register: average time of reply to requests 20.0 2
Year Value Evaluation
2020 27.0 medium | Medium
2021 20.0 medium | Medium
Medium
35/100
P - Poor

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 0
Year Value Evaluation
N.A.
Efficiency indicator - timing supervision (multivariable) 0
Year Value Evaluation
N.A.
Online services 19.0 1
Year Value Evaluation
2020 5.0 low | Low
2021 19.0 low | Low
Low
Landline high-speed internet access covering 14.6 1
Year Value Evaluation
Low
Hospital emigration 6.4 8
Year Value Evaluation
High
Beds in nursing homes (BES) 51.8 4
Year Value Evaluation
Medium
Integrated home care services 1.2 1
Year Value Evaluation
2020 0.3 low | Low
2021 1.2 low | Low
Low
Accredited private health care centers 1.92 8
Year Value Evaluation
2020 1.68 high | High
2021 1.92 high | High
High
Territorial pharmaceutical expenditure per capita 141.1 1
Year Value Evaluation
2020 14222.58 low | Low
2021 141.1 low | Low
Low
Planning of renewal of disused public RE properties 3.0 6
Year Value Evaluation
High
Citizens involvement 2.6 3
Year Value Evaluation
2020 45.0 high | High
2021 2.6 medium | Medium
Medium
FOIA register: accepted requests 86.7 2
Year Value Evaluation
Medium
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.
24/100
P - Poor

Indicators of the macro-indicator - Public services and relations with citizens

Indicator name Value Score Trend Evaluation of the indicator
Efficiency indicator - reporting (multivariable) 0
Year Value Evaluation
N.A.
Efficiency indicator - timing supervision (multivariable) 0.0 1
Year Value Evaluation
Low
Online services 0
Year Value Evaluation
N.A.
Landline high-speed internet access covering 6.4 1
Year Value Evaluation
Low
Hospital emigration 28.6 1
Year Value Evaluation
Low
Beds in nursing homes (BES) 69.5 4
Year Value Evaluation
Medium
Integrated home care services 5.1 8
Year Value Evaluation
2020 5.4 high | High
2021 5.1 high | High
High
Accredited private health care centers 2.46 4
Year Value Evaluation
2020 2.32 medium | Medium
2021 2.46 medium | Medium
Medium
Territorial pharmaceutical expenditure per capita 130.2 4
Year Value Evaluation
2020 13144.24 medium | Medium
2021 130.2 medium | Medium
Medium
Planning of renewal of disused public RE properties 0
Year Value Evaluation
N.A.
Citizens involvement 1.3 1
Year Value Evaluation
Low
FOIA register: accepted requests 0
Year Value Evaluation
N.A.
FOIA register: average time of reply to requests 0
Year Value Evaluation
N.A.